At stitch & flourish, we are committed to protecting the privacy and security of our customers.     

What is personal data?

Personal data is defined by the General Data Protection Regulation (EU Regulation 2016/679) (the “GDPR”) as ‘any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier’. Personal data is, in simpler terms, any information about you that enables you to be identified. Personal data covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers.

The types of personal information we collect

We may collect personal information from you when you contact us, book a lesson or make a purchase from our website www.stitchflourish.uk, including your name, billing address, shipping address, email address and telephone number. 

This data may also be collected on vcita, our third party booking system. Vcita complies with the requirements of the GDPR. Please click this link for their Customer Data Protection Addendum for more details.

We also collect information about your device and how you use our website through the use of cookies.

How we use your personal information

We will only use your personal information to fulfil our contractual obligations to you, for example, to process your orders and payments, to deliver your purchases, provide our services and to respond to your enquiries.

We may occasionally send you marketing communications if you have given us your explicit consent to do so. You have the right to withdraw your consent at any time.

How we share your personal information

We will not sell, trade or transfer your personal information to any third parties, except where necessary to fulfil our contractual obligations to you (e.g. to shipping companies). We will only share your information with our trusted partners where we have obtained your written consent to do so. In some limited circumstances, we may be legally required to share certain personal data, which might include yours, if we are involved in legal proceedings or complying with legal obligations, a court order, or the instructions of a government authority.

How long will you keep my personal data for?

We will not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Your personal data will, therefore, be kept for reasonable periods determined by the likelihood of your continued intention to contract with our business or be interested in our products or services.

How we protect your personal information

We take the security of your personal information seriously and have put in place appropriate technical and organisational measures to protect it against unauthorised or unlawful access, disclosure, loss or damage.

Your rights

You have the right to request access to your personal information or to have it corrected or erased. You also have the right to object to the processing of your personal information or to restrict its use.

If you have any concerns about the way we use your personal information, please contact us using the details below.

Contact Us

f you have any questions about our Privacy Policy or how we use your personal information, please contact us at:

Name: Maria Whiteman

Address: Holy Trinity Church, Bristol, BS8 4ST

Email: maria@stitchflourish.uk

Changes to our Privacy Policy

We may change this Privacy Notice from time to time. This may be necessary, for example, if the law changes, or if we change our business in a way that affects personal data protection.

Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.

August 2023